Refund Policy
Once your products have been dispatched We do not offer refunds under any circumstances.
All our products are thoroughly checked & securely packed under CCTV
If in the unlikely event that your product arrives damaged. You would need to return the product and we would carry out a full investigation with the courier and the pharmacy.
If the product has been damaged, we will send you a full replacement on receipt of the returned damaged package and products.
We are not responsible for any breakages. loss or damage to your products once you have started using them.
Your payment is for the products and not for any guarantees of weight-loss or other complaints. We do not issue refunds for any situations such as no weight loss, weight gain, or any side effects experienced whilst taking these medicines
Delivery Policy
Your products will be dispatched the next working day. Payment via bank transfer for your products must be received in full before dispatch is initiated.
We inform you of the status of your delivery and if you are not in will request a safe place for the products to be left.
If your products are left at your requested safe place and they go missing. This is not the responsibility of WLO Ltd and no refunds will be issued.
If the courier company loses your products and they don't actually arrive, a replacement will be sent out immediately.
If you refuse your products and return to the courier, we will not issue a replacement or a refund